9l89 Terms and Conditions

These terms and conditions ("Terms") form a legally binding agreement between 9l89 casino and betting platform ("Platform", "we", "us") and its users ("you", "member"). By using the 9l89 website, mobile application or any related services, you are deemed to have accepted all provisions of these Terms.

To be eligible to use the 9l89 platform, you must meet the following conditions:

• You must be 21 years of age or older.
• You must be of sound mind and capable of entering into a contract independently.
• You must confirm that online gaming is not legally prohibited in your area.
• You must not be registering on behalf of another person or using another person's account.
• All information you provide must be true, accurate and complete.

If you do not meet the eligibility conditions above, please refrain from using the 9l89 platform. We reserve the right to cancel or suspend any account at any time without stating a reason.

2.1 Creating an Account

When creating an account on 9l89, you must provide accurate and complete personal information. Each person may create only one account. Creating multiple accounts is strictly prohibited and may result in account cancellation.

2.2 Account Security

The security of your account is entirely your own responsibility. Never share your login details (username and password) with any third party. You must notify us immediately of any unauthorized access to your account. We will not be responsible for misuse of your account.

2.3 Identity Verification (KYC)

The 9l89 platform carries out identity verification to ensure security and prevent fraud. Before processing a withdrawal, we may request the following documents:

• A copy of your National ID (NID) or passport.
• Proof of ownership of the payment method.
• Proof of current address.

Withdrawals may be put on hold until identity verification is complete. Providing false information will result in immediate account cancellation.

3.1 Deposit Rules

The 9l89 platform accepts local Bangladeshi payment methods: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount is ৳100 (one hundred taka). Deposited funds may only be used for gaming purposes. Please provide accurate transaction details at the time of deposit.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳500 (five hundred taka). Withdrawals are generally processed within 1 hour. The withdrawal method used must match the deposit method. Withdrawals may be delayed or suspended in the following situations:

• If identity verification (KYC) has not been completed.
• If the wagering requirements for a bonus have not been met.
• If a security review is in progress.
• In the event of technical issues or third-party delays.

3.3 Anti-Money Laundering Policy

The 9l89 platform follows strict policies to prevent money laundering and terrorist financing. We reserve the right to share information with the relevant authorities for review of any suspicious financial activity.

4.1 Welcome Bonus

New members are eligible to receive a welcome bonus of up to 200% on their first deposit, up to ৳8,000. To receive this bonus, the following conditions must be met:

• A 10x wagering requirement must be met before the bonus funds can be withdrawn.
• The welcome bonus is given only once, at the time of the first deposit.
• Only one account per device or IP address will receive the bonus.
• The bonus is valid for 30 days from the date it is issued.

4.2 General Bonus Rules

All bonuses and promotional offers are subject to the following general conditions:

• Bonus funds cannot be converted to cash until the wagering requirements are met.
• The 9l89 authority reserves the right to modify, suspend or cancel any bonus offer at any time.
• If there is suspicion of bonus terms being abused, we may forfeit the bonus.
• One bonus is active at a time; multiple bonuses cannot be used together unless specifically stated.

5.1 Gaming Policy

All games on the 9l89 platform are conducted in a fair and transparent manner. As a secure and reliable platform, we follow SSL encryption and fair play principles. Game results are determined by a Random Number Generator (RNG), which is regularly tested by third-party auditors.

5.2 Prohibited Activities

The following activities are strictly prohibited and may result in account cancellation:

• Any attempt to manipulate gaming results through fraud or the use of software.
• Abusing bonus terms or using multiple accounts to gain bonus benefits.
• Colluding with other players to apply gaming strategies (Collusion).
• Abusing the banking system, such as chargebacks or false transaction claims.
• Intentionally exploiting any technical flaw or vulnerability in the platform.

5.3 Technical Issues

If a technical error causes the outcome of a game to become uncertain, 9l89 reserves the right to cancel that game and refund the bet. Winnings that appear to have resulted from a technical error may not be considered valid.

The 9l89 VIP Program has four tiers: Bronze, Silver, Gold and Platinum. Each tier offers a weekly cashback benefit:

• Bronze: up to 0.2% weekly cashback.
• Silver: up to 0.4% weekly cashback.
• Gold: up to 0.6% weekly cashback.
• Platinum: up to 0.8% weekly cashback.

Members can advance to higher VIP tiers through regular gaming activity. VIP benefits are provided under specific conditions, and 9l89 reserves the right to change the VIP program structure at any time.

To maintain an orderly and respectful environment on the 9l89 platform, all users must follow the code of conduct below:

• You must treat other players with respect.
• Using rude or offensive language toward platform staff is prohibited.
• Personal information must not be used in a fraudulent manner.
• Spamming, advertising or unauthorized promotional activity is prohibited.
• Any attempt to attack or disrupt the platform's servers or network is prohibited.

Violating the above rules may result in a warning, temporary account suspension or permanent account cancellation.

All content on the 9l89 platform — including logos, designs, game software, text, images, videos and other materials — is protected by intellectual property law. Users may not do any of the following:

• Copy, distribute or republish any content from the platform without permission.
• Use 9l89 trademarks or logos without authorization.
• Attempt to reverse engineer or decompile the game software.

Any infringement of intellectual property rights may result in legal action.

The 9l89 platform will not bear any liability for the following:

• Games lost due to internet connection failure.
• Delays or issues with third-party payment methods.
• Losses resulting from a user's own negligence in protecting their information.
• Service interruptions caused by events beyond our control (Force Majeure).
• Direct or indirect financial losses resulting from gaming outcomes.

Our total liability in any case will be limited to the amount you actually deposited in the past 30 days.

9l89 places the highest importance on responsible gaming. We are committed to the wellbeing and peace of mind of our members. This platform is for users aged 21 and above only. We provide the following tools:

• The ability to set deposit limits.
• A self-exclusion option (closing your account for a set period).
• Gaming time tracking and reminders.
• Referrals to professional support.

Gaming is a form of entertainment, not a solution to financial problems. If you feel that gaming is having a negative impact on your life, please contact our 24/7 live chat support or read the Responsible Gaming page.

9l89 gives the highest priority to the protection of your personal information. Our platform uses SSL encryption technology. Full details of how we collect, use and store your information can be found in our Privacy Policy.

Your personal information will never be sold to third parties. However, information may be shared in the following cases:

• With relevant authorities to fulfill legal obligations.
• With trusted service providers necessary for operating the platform.
• With security partners for fraud prevention.

12.1 Closure by the User

You may request to close your account at any time. Please withdraw all remaining funds in your account before closing it. To reopen a closed account, contact us.

12.2 Closure by the Platform

9l89 reserves the right to temporarily suspend or permanently close any account for the following reasons:

• Violation of any provision of these Terms.
• Evidence or suspicion of fraud or dishonest activity.
• Providing false information or concealing identity.
• Operating multiple accounts.
• Instructions from legal or regulatory authorities.

If you have a disagreement with 9l89 on any matter, please first contact us through our 24/7 live chat support or by email at ([email protected]). After receiving a complaint, we will generally attempt to resolve it within 7 business days.

Complaints Process:

1. Submit your complaint via live chat or email.
2. Provide the necessary evidence and information.
3. Our team will investigate the matter and keep you updated.
4. A resolution proposal will be sent to you.

If the dispute between both parties cannot be resolved, an attempt will be made to reach a resolution through international arbitration procedures.

9l89 reserves the right to change, amend, or update these terms and conditions at any time without prior notice. The updated terms and conditions will take effect from the date of publication. Members are advised to review this page regularly.

Continued use of the platform after any changes will be considered acceptance of the new terms and conditions. If you do not agree with the updated terms and conditions, please stop using the platform and request the closure of your account.

Contact us for any questions or clarifications regarding these terms and conditions:

• 24/7 Live Chat Support — assistance in Bengali.
• Email: [email protected]

For more information, please read our FAQ page, Privacy Policy, and Responsible Gaming page.