9l89 Privacy Policy
Your personal information is completely safe with us. This policy clearly explains how 9l89 collects, uses, and protects your information.
Table of Contents
What Information We Collect
9l89 may collect the following types of information from its users:
a) Personally Identifiable Information
- Full name and date of birth
- Email address
- Residential address
- National ID or passport number (for identity verification)
- Financial transaction information (relevant details related to bKash, Nagad, Rocket, Upay, or bank accounts)
b) Usage Data
- Your IP address and device type
- Browser and operating system information
- Login times and session details on the platform
- Gaming activity and transaction history
- Support chat records
c) Voluntarily Provided Information
- Messages and requests sent to the support team
- Information provided when completing feedback surveys or opinion forms
How We Collect Information
9l89 collects your information in the following ways:
- Registration Process: Information you provide when creating an account.
- Transaction Activity: Financial information at the time of deposit or withdrawal.
- Automatic Collection: When you use our platform, technical information is automatically collected via cookies and log files.
- Third Parties: Certain information may be received through identity verification (KYC) or fraud prevention service providers.
- Live Chat Support: Information you provide while using our 24/7 live chat service.
How We Use Your Information
9l89 uses the information it collects only for the following legitimate purposes:
- Account Management and Identity Verification: Your information is used to complete registration, confirm your identity, and maintain account security.
- Service Delivery and Improvement: Information is analyzed to personalize your gaming experience and improve the quality of the platform.
- Processing Financial Transactions: To securely process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
- Communication and Support: To communicate with you about service-related matters and resolve support requests.
- Fraud Prevention and Security: To detect suspicious activity and ensure the overall security of the platform.
- Legal Compliance: To comply with applicable laws, regulations, and instructions from authorities.
- Responsible Gaming: To monitor users' gaming patterns and help implement responsible gaming policies.
Disclosure and Third Parties
9l89 does not sell your personal information or share it with any third party for commercial purposes. However, information may be disclosed in limited circumstances as follows:
- Service Provider Partners: Providers of payment processing, identity verification (KYC), cybersecurity, and cloud hosting services. They process information solely for the purpose of providing those services.
- Legal Authorities: Information may be shared with competent authorities in cases of court orders, legal investigations, or applicable legal obligations.
- Business Transfers: If 9l89 goes through an acquisition, merger, or asset transfer, user information may be transferred to the new party. You will be notified in advance.
- Fraud Prevention: If fraud or money laundering is suspected, relevant regulatory bodies may be notified.
In all cases, the parties with whom information is shared are contractually bound to maintain appropriate privacy and security standards.
Cookies and Tracking Technologies
9l89 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
Types of cookies we use:
- Essential Cookies: Required to maintain login sessions and run core site functions.
- Functional Cookies: To remember your preferences and language settings.
- Analytical Cookies: To analyze site usage patterns and improve the platform.
You can control or disable cookies from your browser settings, though this may affect some site functions.
Data Retention and Security
9l89 follows industry-standard technologies and practices to keep your information secure:
- SSL Encryption: All data exchanged between our platform and servers is protected via SSL (Secure Sockets Layer) encryption.
- Data Encryption: Sensitive personal and financial information is encrypted when stored.
- Access Control: Only authorized personnel can access your information, and they are bound by confidentiality obligations.
- Regular Audits: Our security systems are regularly tested and updated.
- Firewall and Security Monitoring: Advanced firewalls and active monitoring systems are used to protect our servers.
Data Retention Period:
We retain your information only for as long as necessary — while your account is active and for the applicable period afterward to meet legal and regulatory obligations. Unnecessary information is securely deleted after an account is closed.
Your Rights
As a user of 9l89, you have the following rights:
- Right to Access: You can request to know what information we collect and use about you.
- Right to Rectification: You can request correction of any inaccurate or incomplete information in your account.
- Right to Erasure: In certain circumstances you have the right to request deletion of your personal information, though legal obligations may limit this right.
- Right to Object to Processing: You can object to the processing of your information for specific reasons.
- Right to Data Portability: You can request your information in a structured, commonly readable format.
- Right to Withdraw Consent: Where processing is based on your consent, you can withdraw that consent at any time.
To exercise these rights, contact us at [email protected] or through our 24/7 live chat.
Privacy of Minors
9l89 is a platform strictly operated for users aged 21 and above only. We do not knowingly collect or process information from any minor.
An age verification process is in place at registration. If we become aware that a user is under 21, we will immediately close their account and delete any information collected.
If you believe a minor is using our platform, please contact us immediately.
International Data Transfers
To provide our services, your information may be processed or stored on servers located outside Bangladesh. In such cases we ensure that:
- Transferred information will be kept according to the protection standards described in this Policy.
- Third-party service providers are contractually bound to comply with appropriate data protection measures.
- Best practices for international data protection are followed.
Changes to This Policy
9l89 reserves the right to change this Privacy Policy at any time. When changes are made:
- The updated policy will be published on this page and the "Last Updated" date will change.
- Users may be notified by email in the case of significant changes.
- Continued use of the platform after changes means you have accepted the new policy.
We encourage you to visit this page regularly so you stay informed about the latest policy.
Contact Us
If you have any questions, requests, or concerns about this Privacy Policy, please contact us:
- Email: [email protected]
- 24/7 Live Chat: Support available in Bengali
Our privacy team will review your request promptly and provide assistance with every effort.
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