Responsible Gaming at 9l89 — Your safety is our priority
9l89 believes that gaming should always be fun and safe. We ensure a secure experience by providing you with limit-setting tools, self-exclusion options, and support services.
What does responsible gaming mean?
Online gaming can be an enjoyable form of entertainment, but it can sometimes become a problem for some people. Responsible gaming means enjoying gaming as entertainment and ensuring it never has a negative impact on your personal, family or financial life.
At 9l89 we place the highest importance on the safety of our users. We believe that the responsibility of building healthy gaming habits lies not only with the player but also with the platform. That is why we provide you with various protection tools, awareness information and support services.
Remember — gaming is never a substitute for income. It is simply a form of entertainment. If you feel that gaming is getting out of your control, do not delay — contact us right away.
9l89 is for individuals aged 21 and above only. We actively work to prevent minors from gaming.
Age Restriction
Only individuals aged 21 and above may play games on 9l89.
Warning:
If you or someone you know is affected by a gambling problem, please contact our 24/7 live chat support immediately. We are ready to help you.
Our Protection Tools and Features
9l89 provides multiple effective tools to keep you safe. Using these, you can easily manage your gaming habits.
Set a Deposit Limit
You can set a maximum daily, weekly or monthly deposit limit. Once a limit is set it takes effect immediately, but increasing a limit requires a specified waiting period.
Budget Control
Time-Out Feature
If you want to take a temporary break, you can set a time-out from 24 hours up to 30 days. No gaming activity will be possible on your account during the time-out.
Temporary Break
Self-Exclusion
If you have a long-term problem, you can close your account through self-exclusion for anywhere from 6 months to permanently. The account cannot be reactivated during this period.
Long-Term Protection
Gaming History Review
You can view your complete gaming and financial transaction history at any time. This will help you analyse your own playing patterns and make informed decisions.
Transparency
Reality-Check Reminders
Automatic reminders will appear at set intervals, reminding you how long you have been playing and how much you have spent. This is an effective way to play with awareness.
Increased Awareness
24/7 Support Service
Our specially trained support team is available in Bengali 24 hours a day, 7 days a week. Contact us via live chat for any problems, concerns or advice.
Always Here to Help
Warning Signs of Problematic Gaming
If you notice the following signs, you should seek help immediately:
- Feeling an urge to bet more to recover money you have lost
- Repeatedly failing in attempts to control your gaming
- Lying to family or friends about how much time or money you spend on gaming
- Feeling restless or irritable when you stop gaming
- Gaming to cope with financial problems or to relieve stress
- Losing focus on work, family or social responsibilities
- Taking on debt or selling assets in order to fund gaming
Check Yourself
Ask yourself honestly — is gaming making your life better, or is it creating problems? If the answer is the latter, this is the right time to seek help.
Remember, asking for help is not a sign of weakness — it is proof of courage and responsibility. 9l89's support team is always ready to assist you without judgment.
Steps to Set Limits and Activate Protections
Log In to Your Account
Log in to your 9l89 account and go to the "Account Settings" or "Responsible Gaming" section.
Choose Your Preferred Protection
Deposit limit, time-out or self-exclusion — select the protection option that suits your needs.
Set Your Limit
Set your preferred amount or time period. For deposit limits, the minimum amount is ৳100.
Confirm
Confirm the change. Reducing a deposit limit takes effect immediately. For increasing a limit, a 7-day waiting period applies for security reasons.
Contact Us If You Need Help
If you have difficulty changing the settings yourself, contact our 24/7 live chat support — we will help you right away.
Core Rules of Responsible Gaming
- Only bet an amount of money whose loss will not affect your daily life
- Never think of gaming as a solution to financial problems
- Avoid gaming when drinking alcohol or under mental stress
- Set a fixed budget and time limit before you play
- Always prioritise spending time with family and friends
- Do not make decisions based on emotion after a loss
- Take regular breaks and review your gaming history
Protection of Minors
9l89 firmly believes that online gaming should never be accessible to children or minors. Using our platform requires passing an age verification process and proving a minimum age of 21.
If there are children or teenagers in your home, the following steps are recommended:
- Never share your account password with children
- Use parental control software on your computer or phone
- Always log out after finishing a gaming session
- Avoid gaming in front of children
If you suspect that a minor is using 9l89, please notify our support team immediately.
Confirm the Age Requirement
9l89 is for Bangladeshi citizens aged 21 and above only. Age verification is part of our security process.
Responsible Gaming FAQ
Contact Us If You Need Help
Live Chat Support
Our Bengali-speaking support team is available 24 hours a day, 7 days a week. Contact us via live chat for immediate assistance with any responsible gaming matter.
⏱️ Average response time: Immediate
Email Support
Write to us by email to discuss anything in more detail. Your information will remain completely confidential.
Enjoy 9l89's Games Safely
Play responsibly and welcome to our world of entertainment gaming. Cricket betting, slot games or live casino — everything in one place.
For ages 21 and above only. Play responsibly.